FAQ

Did you get my order?
When you’ve successfully placed an order, you’ll get a confirmation email to the address you gave on the checkout page. After a successful payment, the payment service sends a separate payment confirmation. Please also check your spam and junk folders, as the confirmation email could land there. If you misspelt your email address, don’t hesitate to contact our customer service at info@scimole.com.

Can I use a Post Office Box as my mailing address?
Postal packages are the only ones that can be sent to P.O. boxes (Standard Post & Global Mail). DHL and GLS don’t accept P.O. Boxes, Army Post Office (APO), Fleet Post Office (FPO) addresses, or PaketPoints. Forwarding services can’t be used as delivery addresses for any shipping method.

Do I have to sign up to be a customer before I can place an order?
You don’t need to sign up to place an order. But registered customers can see their order history and check the status of their orders by logging in. When you’re logged in to your customer account, placing an order is also faster because you can save your shipping address information. Here is where you can sign up for a customer account.

I misspelt my name and address by accident when I was ordering. Can I change my details?
The shipping address can only be changed if the order still needs to be sent. We try to process orders within 1-3 business days after receiving them, so if you need to change the address, please get in touch with us as soon as possible at scimole.com with your order number. Please note that if the order is sent to the wrong address, the delivery could be completed on time.

Can I put more items on my order?
After the order has been placed successfully, there is no way to add more items. So, please ensure everything in your shopping cart is okay before going to Checkout.

Can you send my order in more than one package?
Unfortunately, you can’t split one order into several shipments. Instead, most orders are sent with all products included, some of them splitted.

How can I find out what's happening with my order?
We’ll send you updates by email, and as soon as your order has been shipped, you’ll get an automatic shipping confirmation. You can see how things are going by clicking on the “View your order” link in your email or going to your customer account. The tracking number will also be shown on the order status page when the shipment has been packed.

Payments

What payment options are there?
Credit card payments and PayPal can be used for international orders.

When will I have to pay for my order?
When you return to the store from the Payment Gateway, all orders paid for with a credit card or PayPal are charged.

What about taxes and duties?
We sell all of our items worldwide, which means that import taxes and duties may apply in the country of destination. Therefore, estimated delivery times and shipping costs don’t include any possible delays or extra fees caused by customs declaration. Please get in touch with your local customs office or the Carrier for more information.

Shipping & Delivery

How soon will my order be shipped?
The order is processed the following business day after the order is received. Orders that only include items in stock will be sent out within seven business days after the order is received. Each product sheet says whether the thing is in stock or can be ordered ahead of time. When an item is on pre-order, the date it might come out or be restocked is listed. If you order something that has to be made ahead of time, the whole order will be sent when all the items have arrived.

How can I tell if my order has been sent?
You will get a shipping confirmation email when your order has been sent. Please check your spam and junk folders, too, because the shipping confirmation email could end up there. If you misspelt your email address, please get in touch with our customer service at info@scimole.com.

What kinds of shipping are available in my country?
We have different ways to ship both domestically and internationally. When you get to the checkout page and choose a country for delivery, you can see the available shipping methods. Please find out more about our policies for shipping internationally.

How long will it take to get to my country?
The time it takes to deliver depends on where the package is going and how it can be sent there. Please note that delivery companies estimate delivery times, which may differ from the actual delivery time. Please find out more about our policies for shipping internationally.

How much will it cost to ship?
The shipping costs are calculated automatically based on the size and weight of the order and the country where it will be sent. Please add the product you want to your shopping cart, click “Checkout,” and then choose your country. After that, the shipping costs for that order will be automatically shown. Please find out more about our policies for shipping internationally.

Can I keep track of my package?
When we ship an order, we send an email confirmation with tracking information to the email address given when the order was placed. You can also log in to your customer account or use the link on the order confirmation email to go to the status page. If you misspelt your email address, please get in touch with our customer service at info@scimole.com.

Returns & Exchanges

How do I return or exchange something I bought?
We have a 14-day return and exchange policy, starting when you get the package. Clothes need to be clean, unworn, and free of stains, hair, and pet hair. Customers must pay to ship the item back to us, but we’ll send the new item for free. Find out more about Exchanges and Returns.

Are there limits to the ways people can trade?
The item you want in exchange must be the same price or less than the item you are returning. Also, include the size you want and your order number on the return form, if applicable.

What should I do if I receive a broken or wrong item?
We try hard to get suitable goods to you in perfect shape. But if you need the right product or one that needs to be fixed, please email us at info@scimole.com, and we’ll let you know what to do.

Products

How do I pick the fitting size shirt or other items?
The item information includes the brand name, the manufacturer, and a size chart. Remember that sizes can vary from brand to item, so check the measurements given for the item. If the product page you are interested in needs more information, you can get help from our customer service at info@scimole.com.

Will the shirt I just bought shrink the first time I washed it?
Almost all fabrics (like t-shirts, tank tops, girlies, hoodies, etc.) have already been shrunk, so washing them will stay the same size and shape. Also, we recommend cleaning the clothes inside out at 40 degrees Celsius in the washing machine. So, the print(s) on the item will stay in great shape for a long time.

The product I want is sold out. When will it be back in stock?
If the product you want is out of stock and you don’t know when it will be back in stock, you can ask to be notified by email by clicking “Notify me when available” on the product page. Or, you can email us at info@scimole.com, and we’ll check the situation for you.

How do you know if my shirt is clean and in good condition? How good is the quality?
We check every product’s quality in our warehouse to ensure it meets our standards. We will only send you something intact or dirty. In addition, we work with reputable companies to print, embroider, and mark our fan products.

Other

How can I use my discount code or gift certificate?
If you want to use a gift certificate or discount code, you can activate the code at Checkout before you pay. You can’t use a discount code to order something after the fact, so check that the discount has been applied correctly before you pay. Please note that each order can only have one code or campaign active.

I am still waiting to get my package. How should I act?
First, find out where your package is. Information on tracking an order can be found in the shipping confirmation email and on the order’s status page. If a shipment is waiting for you at a collection point, please pick it up within the time allowed. If it says that more information is needed, you can call the Carrier with the shipment number and give them the information they need to finish the delivery.

My package was sent back because it couldn't be delivered or the address needed to be corrected or completed. What comes next?
Shipments returned to us because they could not be delivered, were not claimed or were refused by the addressee are not authorized returns and are not eligible for a full refund. In that case, the shipping costs will not be covered. Also, orders that have been returned can’t be sent out again directly, so you can place a new order and give the correct information.

Is it safe to buy things from your online shop?
Because our store is SSL encrypted, the answer is yes. In our Privacy Policy and Information on Payments, you can learn more about our store’s safety.

I forgot the password to my customer account. How can I reset it?
You can find the link to reset your password on the login page.

Where do I sign up as a customer?
You can sign up in Member area and while checking out. You can set up shipping addresses and see the history of your orders on your customer account.